DWNO LLC – Terms and Conditions (T&C)
for Coaching, Online Courses, and Services
Note: The authoritative version of these Terms and Conditions is the English version available at www.dwno.vision/terms-of-service. This is the legally binding version of the DWNO LLC Terms and Conditions. A German translation may be provided for convenience but has no legal effect.

Contents – Terms and Conditions of DWNO LLC
Scope of Application
Conclusion of Contract
Services Provided by the Provider
Right of Withdrawal
Prices & Payment
Usage Rights & Copyright
  6.1 General Use
  6.2 Personal Use
  6.3 Prohibition of Sharing
  6.4 Recording of Live Sessions
  6.5 Protection of Teaching Materials
  6.6 Content by Contributors and Third Parties
  6.7 Confidentiality
Access & Delivery
  7.1 One-Time Purchases
  7.2 Trial Period & Subscription
  7.3 Delivery
  7.4 Technical Maintenance & Availability
Liability
Affiliate Program
  9.1 Participation and Requirements
  9.2 Inactivity and Competitive Activity
  9.3 Suspension and Reactivation of Accounts
Live Calls & Bonus Services
  10.1 Bonus Formats
  10.2 Changes and Discontinuation
  10.3 Participation Requirements
  10.4 Recordings
  10.5 Liability
  10.6 Confidentiality
  10.7 Data Processing
  10.8 Community Conduct & Rules of Interaction
Jurisdiction & Governing Law
Severability Clause
Right to Amend Terms
Data Protection
  14.1 Use of Testimonials
Contact
Language & Scope

1. Scope of Application
1.1 These Terms and Conditions apply to all contracts, deliveries, and services provided by DWNO LLC, 500 4th St NW Suite 102/2577, Albuquerque, NM 87102, USA (hereinafter referred to as "Provider") in connection with online courses, coaching, webinars, community programs, and other digital learning content.
1.2 The customer agrees to these T&C by concluding a contract.
1.3 Deviating terms and conditions of the customer shall only apply if expressly confirmed in writing.
1.4 The offers are directed at both consumers and entrepreneurs. Additional legal provisions apply to consumers (see Right of Withdrawal).

2. Conclusion of Contract
2.1 The content published on the website does not constitute a binding offer, but rather an invitation for the customer to submit an offer.
2.2 The customer submits a legally binding offer by completing the online order form and clicking on "Buy Now."
2.3 Before submitting, the customer can correct their entries.
2.4 The contract text is saved and sent by email. After completing the purchase, the customer receives a confirmation email and an invoice.
2.5 The contractual languages are German and English.
2.6 When booking additional participants, the customer is liable for the fulfillment of the contract by those participants.
2.7 As part of the ordering process, the customer explicitly confirms that they have read, understood, and accepted these T&C as well as the privacy policy. Without this consent, a contract cannot be concluded.
2.8 By actively checking a clearly marked checkbox, the customer also confirms that they agree to the waiver of the right of withdrawal once digital content is made accessible.

3. Services Provided by the Provider
3.1 The Provider offers digital learning content such as online courses, coaching programs, webinars, and access to communities.
3.2 The exact scope of services is defined on the website or in the respective offer description.
3.3 Changes to content, dates, or coaches are permissible if they are reasonable for the customer.
3.4 There is no guarantee of specific results. The services are provided “as is” without any warranties or guarantees.

4. Right of Withdrawal
For customers residing in the European Union: You may be entitled to a statutory right of withdrawal under applicable EU law.

4.1 Withdrawal Period:
You have the right to withdraw from this contract within 14 days without stating any reason. The period begins on the day the contract is concluded.

4.2 Exercise of the Right of Withdrawal:
The withdrawal must be addressed to:
DWNO LLC
500 4th St NW Suite 102/2577
Albuquerque, NM 87102, USA
Email: [email protected]
To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal before the period expires.

4.3 Consequences of Withdrawal:
In the event of a valid withdrawal, we will refund all payments received from you without delay and no later than 14 days after receipt of your withdrawal notice. No fees will be charged for this refund. Reimbursement will be made using the same payment method used for the original transaction.

4.4 Early Expiry of the Right of Withdrawal:
The right of withdrawal expires prematurely if:
– performance of the service has begun,
– you have expressly consented to this, and
– you have acknowledged that this forfeits your right of withdrawal.
This applies in particular to digital content (e.g., courses, videos, access).
Consent is provided during the order process by actively checking a clearly marked checkbox with the following wording:

🇬🇧 English:
“I expressly agree that DWNO LLC may begin providing the digital service before the end of the withdrawal period. I acknowledge that by doing so, I lose my right of withdrawal.”

5. Prices & Payment
5.1 All prices are stated in US dollars (USD) and include applicable taxes, where required.
5.2 Payment is made via credit card, bank transfer, or other methods offered during the order process.
5.3 Access to the booked services will be granted only after full payment has been received.
5.4 For subscriptions, billing occurs automatically at regular intervals. Each customer will receive a confirmation email and an invoice upon completion of the transaction.
5.5 Upon cancellation of a subscription, access to all associated content ends immediately. Partial refunds are excluded. Cancellations may be made in writing or by email.

6. Usage Rights & Copyright
6.1 All content is protected by copyright law.
6.2 Use is permitted exclusively for the customer's personal use.
6.3 Sharing, reproduction, or public distribution is strictly prohibited.
6.4 Recording of live sessions is not permitted. By participating, the customer agrees to the recording of their contributions (audio/video).

6.5 Protection of Teaching Materials
All materials provided as part of the services (e.g., videos, PDFs, presentations, worksheets, recordings, etc.) are protected by copyright and are intended solely for the personal use of the customer.
Any distribution, reproduction, publication, or sale of this content – in whole or in part – to third parties is strictly prohibited without the Provider’s explicit written consent.
Violations will be subject to civil legal action and may result in injunctions and claims for damages.

6.6 Content Provided by Contributors and Third Parties
If customers, partners, coaches, or other contributors create, provide, or upload content (e.g., videos, audio files, texts, presentations, or other media) on the DWNO platform, they grant the Provider an irrevocable, exclusive, unlimited license to use such content—geographically, temporally, materially, and substantively.
This includes, in particular, the right to permanently store, edit, reproduce, publish, translate, and make the content publicly accessible on all current and future media and platforms of the Provider.
No compensation shall be owed for this. The Provider is entitled to continue using the content even after the termination of the collaboration.
Contributors affirm that they possess all necessary rights to the content provided and that its use does not infringe upon the rights of any third parties.

6.7 Confidentiality
All information disclosed in the context of collaboration that is not publicly accessible (e.g., processes, content, community contributions, coaching strategies, internal documents, chat logs) is considered confidential.
Disclosure, publication, or use of such content outside the DWNO platform is prohibited without the explicit written consent of the Provider.
Any breach of this confidentiality obligation may lead to immediate suspension of access and civil legal consequences.

7. Access & Delivery

7.1 One-Time Purchases:
For one-time purchases, the customer receives access for at least 36 months to the following products:
– DWNO Phase 2 – Professional Clarity & Digital Strength
– DWNO Phase 3 – Mind & Body in Harmony
– DWNO Phase 4 – Self-Realization & Personal Clarity
– DWNO Phase 5 – Consciousness & Deep Self-Reflection
– Product "Lifetime"
Access will remain active beyond that as long as the DWNO platform is in operation. Should the platform be discontinued, customers will be informed in due time and given the opportunity to download content free of charge.

7.2 Trial Phase & Subscription:
"Phase 1 – Mental Clarity & Self-Leadership" can be tested free of charge for 7 days. After the trial period, a monthly subscription of $14.99 will automatically begin. This can be cancelled at any time.
Upon cancellation, access to the content ends immediately and completely. Renewed access is only possible through a new purchase.

7.3 Delivery:
After completing the purchase, the customer receives an email with login details. All content is directly accessible in the member area.

7.4 The Provider reserves the right to perform maintenance, technical updates, or changes to the platform. Temporary availability restrictions do not entitle the customer to a refund or an extension of access, provided the core benefit of the service remains intact.

8. Liability

8.1 The Provider shall be liable only in cases of intent or gross negligence.
8.2 In cases of simple negligence, liability is excluded—except for damages resulting in death, physical injury, or harm to health.
8.3 The Provider assumes no liability for technical issues on the customer’s side.
8.4 The total liability of the Provider, regardless of legal basis, is limited to the purchase price of the respective product or service.
8.5 Claims for damages due to lost profits, data loss, or consequential damages are excluded.
8.6 Services are provided “as is,” without guarantee or assurance of success. The content does not constitute medical, psychological, legal, tax, or financial advice. All decisions remain the sole responsibility of the customer.
8.7 Disclaimer Regarding Testimonials:
Any customer or partner testimonials regarding success, income, or personal results are based on individual experiences. They do not represent a guarantee or binding promise. Actual results may vary significantly depending on personal effort, prior knowledge, and external factors.

9. Affiliate Program

9.1 Participation and Requirements
Participation in the affiliate program requires active client support. Commissions are determined by the currently applicable compensation plan. The Provider reserves the right to modify the compensation plan at any time.

9.2 Inactivity and Competitive Activity

9.2.1 Definition of Competitive Activity
A partner is deemed competitively active if they directly or indirectly offer or support products or services comparable to or competing with those of the Provider. In such cases, the Provider reserves the right to remove the partner from the DWNO system.

9.2.2 Reassignment of Referred Clients and Partners
The Provider may transfer clients and partners referred by an inactive or removed partner to another active partner. The selection of the new sponsor is at the sole discretion of the Provider, based on who can provide the best support to those individuals.

9.2.3 Inactivity Due to Lack of Support
A partner is considered inactive if they fail to provide active support to referred clients or team members for a continuous period of at least three (3) months. Support includes, in particular, documented written communication (e.g., via WhatsApp, Instagram, or email) as well as personal guidance and development.

9.2.4 Inactivity Due to Lack of Sales
A partner is also deemed inactive if they fail to generate at least USD 500 net in personal sales (via personal purchases or direct customer revenue) within a 12-month period. In such cases, the partner will be reclassified as a standard customer with no access to affiliate features.

9.2.5 Reassignment Due to Inactivity
Partners assigned to an inactive sponsor may be reassigned by the Provider to another active partner, as described in section 9.2.2.
If an active partner demonstrably reactivates an inactive downline member (e.g., through sales, a new agreement, or documented support), the reassignment will preferably be made into their downline.
The original sponsor may object within 14 days by providing proof of their own reactivation efforts.

9.3 Suspension and Reactivation of Accounts

9.3.1 Grounds for Suspension
The Provider reserves the right to suspend or permanently block a member’s account for the following reasons:
a) Competitive activity (see 9.2.1)
b) Breach of confidentiality (e.g., sharing internal content, training materials, or recordings without permission)
c) Fraud, misrepresentation, or attempts to manipulate the system
d) Violations of the behavioral expectations outlined in these Terms of Conduct, especially offensive, discriminatory, or defamatory behavior
e) Failure to pay outstanding invoices after notification
f) Breach of confidentiality regarding live calls or recordings
g) Unauthorized sharing of login credentials
h) Multiple accounts without written approval

9.3.2 Consequences of Suspension
Suspensions are generally carried out without prior notice. The Provider reserves the right to initiate legal action in the event of violations. Suspended accounts remain permanently blocked.

9.3.3 Reactivation
Suspended accounts will not be reactivated. If a customer wishes to regain access to the DWNO platform or its services after suspension, a new purchase is required.

9.4 Confidentiality & Non-Compete Obligations

9.4.1 Partners are required to use all information, client contacts, and communications obtained through their activities at DWNO LLC solely for DWNO-related purposes. If a partner leaves or becomes inactive, they must delete or transfer all contact data, messages, and leads acquired during their activity to DWNO LLC without delay. Continued private use is strictly prohibited.

9.4.2 Any contact with DWNO customers or partners for the purpose of promoting, recommending, or selling their own or third-party products or services is prohibited unless expressly approved in writing by DWNO LLC.

9.4.3 Recruiting, soliciting, or redirecting DWNO customers or partners into other programs, networks, or platforms without written authorization is strictly forbidden.

9.4.4 In case of violations, DWNO LLC reserves the right to immediate suspension, claims for damages, and legal action, including injunctive relief and monetary damages under applicable law.

9.4.5 This prohibition also applies to indirect activities via third parties, pseudonyms, or digital channels (e.g., messaging apps, social media, Zoom, email, etc.).

9.5 Social Media & Public Communication

9.5.1 Partners may not publish misleading, negative, or disparaging statements about DWNO LLC, its programs, or other partners in public channels (e.g., social media, blogs, podcasts). Violations will result in immediate suspension and may lead to civil legal consequences.

9.5.2 Advertising personal or third-party products or services is prohibited while actively registered as a DWNO LLC partner. This applies also to direct or indirect links, recommendations, or testimonials, regardless of platform.

9.5.3 Partners may use the name “DWNO,” the logo, visuals, templates, or other branded content only during an active partnership. Upon termination or more than 30 days of inactivity, all related content—including profiles, posts, images, videos, texts, and links—must be deleted or anonymized. If the DWNO name appears in a partner’s social media profile, it must also be removed after exit or inactivity.

9.5.4 If such deletion does not occur within 7 calendar days after notice, DWNO LLC reserves the right to take legal action, claim damages, and request content or profile removal from third-party platforms (e.g., Meta, TikTok, LinkedIn, YouTube).

10. Live Calls & Bonus Services
10.1 The Provider may offer additional bonus services such as live team calls, group meetings, Q&A sessions, or other voluntary formats. These are expressly considered voluntary add-ons and are not part of the contractually owed main service.
10.2 The frequency, duration, content, platform, or number of bonus calls may be modified, rescheduled, or discontinued by the Provider at any time. The customer has no entitlement to specific dates, formats, content, or ongoing delivery.
10.3 Participation in live calls is voluntary. Missing a bonus call does not entitle the customer to any refund or replacement.
10.4 Calls are recorded. By participating, the customer agrees to the use of their image and voice recordings.
10.5 The Provider assumes no liability for damages resulting from participation or publication, except in cases of intent or gross negligence.
10.6 You agree to maintain confidentiality of any non-public information disclosed during the course of participation, including call content, training materials, and internal communications.
10.7 Objection to data processing is only possible through complete deletion of the respective recording.
10.8 Within the DWNO platform, community groups, chats, calls, and comment sections, the customer agrees to conduct themselves respectfully, free from discrimination, and in a supportive manner. Violations of these core principles (e.g., hate speech, spam, insults, sexist or derogatory comments) will result in immediate account suspension without any entitlement to a refund.

10.9 Publication of Call Content for Promotional Purposes
The Provider reserves the right to publish excerpts from live calls (e.g., team calls, Q&A, group coaching) in which the customer participates, for documentation, informational, or promotional purposes on publicly accessible platforms such as Instagram, TikTok, LinkedIn, or YouTube.
By participating, the customer agrees that their image, voice, and name may be visible or audible and used for the aforementioned purposes.
Objections to publication are only possible if the customer specifically identifies the affected content and presents a legitimate interest in its removal. The Provider will decide whether to remove or anonymize the content based on a fair assessment of interests.
A general or indefinite revocation is excluded, especially for content that has already been published, promoted, or technically embedded (e.g., in reels, shorts, YouTube videos, or advertising campaigns).

11. Jurisdiction & Governing Law
11.1 The laws of the United States of America shall apply.
11.2 Disputes shall be resolved through binding arbitration under the AAA Commercial Rules in Albuquerque, New Mexico.
11.3 The Provider does not recognize the jurisdiction of German or other national courts.
11.4 Class actions and jury trials are excluded.
11.5 Each party shall bear its own legal costs.
11.6 There is no right to appeal or review by state courts.

12. Severability Clause
If any provision of these Terms is found to be invalid, the remainder of the agreement remains effective.
The invalid provision shall be replaced by a valid one that most closely reflects the economic intent.

13. Right to Amend Terms
The Provider reserves the right to amend these Terms and Conditions as necessary. Any changes will be communicated by email at least 14 days prior to taking effect. If no objection is raised within this period, the amendments shall be deemed accepted.

14. Data Protection

14.1 Testimonials
By submitting or approving written or audiovisual feedback, the customer agrees to the unlimited use of their testimonial for marketing, public relations, or informational purposes—including the use of their name and image, if voluntarily provided. No compensation shall be owed for this.
Statements regarding results, revenue, or personal development featured in testimonials reflect individual experiences and do not constitute any guarantee of similar outcomes.

14.2 CRM & Communication Data
To enhance the customer experience and sales process, personal data such as email addresses, booking behavior, notes, and interactions are stored in a CRM system (e.g., GoHighLevel). These data may be used exclusively by authorized staff or partners for customer support, communication, and service improvement. Disclosure or use for personal purposes is strictly prohibited.
The processing of personal data is governed by our Privacy Policy, available at www.dwno.vision.

15. Contact
DWNO LLC
500 4th St NW Suite 102/2577
Albuquerque, NM 87102, USA
Email: [email protected]

16. Language & Scope
This German translation is provided solely for reference.
Only the English version of these Terms and Conditions is legally binding.
The German version has no legal force.
The authoritative version for all rights and obligations is the latest English version available at:
www.dwno.vision/terms-of-service
For all business relationships with DWNO LLC, only the most current English-language version of these Terms and Conditions shall apply.

Terms of Service
Version 1.0 (originally published in German on 04 September 2023)
English translation published on 28 June 2025. The English version is legally binding. The German translation is provided for convenience only and has no legal effect.