Privacy Policy 

1. General Information

This Privacy Policy applies to all data processing on the website of:
DWNO LLC
500 4th St NW Suite 102/2577
Albuquerque, NM 87102, USA
Email: [email protected]
Website: www.dwno.vision

We take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with applicable U.S. laws and the EU General Data Protection Regulation (GDPR), where relevant.

2. Controller

The data controller responsible for processing personal data on this website is:
DWNO LLC
500 4th St NW Suite 102/2577
Albuquerque, NM 87102, USA
Email: [email protected]

3. Data We Collect

We may collect and process the following categories of personal data:

Contact details (name, email address)

Account and booking information

IP address, browser type, operating system

Date/time of access, referrer URLs

Communication and CRM notes

Feedback and content you submit (e.g., chats, files, recordings)

4. Legal Basis (GDPR)

Where applicable under the GDPR, data is processed on the following legal bases:

Art. 6(1)(a) – Consent

Art. 6(1)(b) – Contractual necessity

Art. 6(1)(f) – Legitimate interest (e.g., analytics, security, service improvement)
You may withdraw your consent at any time by emailing [email protected].

5. Your GDPR Rights (EU Users Only)

If you are an EU resident, you have the following rights:

Right to access (Art. 15)

Right to rectification (Art. 16)

Right to erasure (Art. 17)

Right to restriction of processing (Art. 18)

Right to data portability (Art. 20)

Right to object (Art. 21)
To exercise any of these rights, please contact: [email protected]

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Provide website functionality

Analyze usage (e.g., via Matomo or Google Analytics)

Serve personalized ads (e.g., Google Ads)
You can manage your cookie preferences through our cookie banner shown upon first visit.

7. Analytics & Third-Party Tools

We use:

Matomo (self-hosted, privacy-friendly)

Google Analytics (anonymized, consent-based)
We respect browser Do-Not-Track signals where supported.

8. Advertising & Remarketing

We use platforms like Google Ads or Meta (Facebook/Instagram) to serve relevant ads.
This may involve the use of cookies or device identifiers.
Transfers to U.S.-based providers are based on Standard Contractual Clauses (SCCs).

9. Newsletter

If you subscribe to our newsletter:

We collect your email and IP address

You will receive a confirmation (double opt-in)

You can unsubscribe anytime via link or email
Emails may contain tracking pixels to measure open/click rates.

10. Contact Forms

If you use our contact form, we process:

Name

Email address

Message content
This data is used solely to respond to your inquiry.

11. CRM & Sales Data

We use a CRM system (e.g., GoHighLevel) to manage:

Contact history

Booking behavior

Internal support notes
Only authorized staff and approved partners may access this data for service-related purposes. Use for personal gain or external disclosure is strictly prohibited.

12. Recordings & Testimonials

Live sessions (e.g., coaching calls) may be recorded for internal or promotional use.
By participating, you agree to the use of your image, voice, and name.
Objections must be specific and justified. General or retroactive objections are not accepted once content is published.

If you voluntarily submit a testimonial (written, audio, or video), you grant us a perpetual, worldwide, royalty-free license to use it for promotional purposes. No compensation is due.

13. User-Generated Content

By uploading or sharing content on our platform (e.g., chats, comments, videos), you grant DWNO LLC a non-exclusive, irrevocable license to use, store, reproduce, and display this content as part of our services. This license survives termination.

14. International Data Transfers

As a U.S.-based company, we may transfer personal data to the United States or other third countries.
Where EU data is involved, transfers are made in compliance with Art. 46 GDPR (e.g., SCCs).
Please note that U.S. laws may not provide the same level of data protection as EU law.

15. Data Security

We take technical and organizational measures (TOMs) to secure your data, including:

SSL encryption

Access and password controls

Regular system updates

GDPR-compliant data processing agreements

16. Third-Party Content

Google Fonts
This website uses so-called Google Fonts, provided by Google LLC, to ensure a uniform and visually appealing display of fonts. When you access a page, your browser loads the required fonts directly from Google's servers into your browser cache. In doing so, your IP address may be transmitted to Google servers located in the USA. The use of Google Fonts is based on our legitimate interest in presenting our online services in a consistent and attractive manner (Art. 6 para. 1 lit. f GDPR). If you do not agree with this, you can prevent the use of Google Fonts through appropriate browser settings or plugins.

Our site may load content from external platforms (e.g., YouTube, reCAPTCHA, Google Fonts).
These services may collect your IP address and browser data.
Such processing occurs based on your consent (via cookie banner) or our legitimate interests.

17. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, or as required by law.

18. Minors

Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from minors. If such data is discovered, we will delete it immediately.

19. Supervisory Authority (EU Users)

If you believe your data is being processed unlawfully, you may contact your local supervisory authority.
For German users:
Der Landesbeauftragte für Datenschutz Rheinland-Pfalz
Kavalleriestraße 2, 55116 Mainz, Germany
www.datenschutz.rlp.de

20. Updates to This Policy

We reserve the right to update this Privacy Policy at any time.
The current version is always available at:
 www.dwno.vision/privacy